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E-RÉSERVATION

 
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E-reserving: why not try it?

E-reserving allows you to reserve your favourite item for free in the store of your choice.

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Reserve with a click

Go to the product description you're interested in, choose your size and click on "Reserve in store for 24 hours" Choose the store of your choice. Enter your details so that the store can contact you.

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Confirmed by the store

The store has 2 hours to contact you (by email and SMS) to confirm your reservation and to let you know the latest date on which to pick it up.

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Give it a try, it's magic!

You have 24 hours to make your way to the store to try the product, to get helpful advice and, if the product suits you, to make your purchase.

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Join us on

@mellowyellowparis

Discover the beautiful stories around our collections, our inspirations... and share with us your most creative silhouettes with the #mymellowyellow

The
Mellow Words

For those who like to know everything, before everyone else. All this, every week in your mailbox.

Notre studio
de création

Models invented in Paris by our design studio.

 Secure payment

Your purchases can only be paid for using a bank card. All purchases on mellowyellow.fr are protected and secure. The details of your bank card are encrypted using the SSL (Secure Socket Layer) protocol and disappear automatically after payment. That is why they are requested for each new transaction on the website. You can shop on the Mellow Yellow website with complete confidence. When you click on your choice of bank card, you will be redirected to the secure payment website B2BILL. TYPHOON hosts the Mellow Yellow platform and is also responsible for its security and integrity. Its IT security experts are available 24/7 and monitor installations continuously.

 Easy and free Returns

Mellow Yellow believes that a customer who wants to return a product should be able to do so simply. That's why you can return any item within 14 days following receipt of your order. Everything is taken care of and all you have to do is send a return request via "My Account" then "My Returns" and I immediately receive an email with a link to create my return label.

Then you enclose your invoice in your parcel and attach the prepaid label. Lastly, don't forget write your order number and return number on the parcel. When we have received your parcel and checked your product(s) in our warehouse, we will then issue a refund. This will be credited to your account within 15 days and you will receive a confirmation email.

 

 Shipping times and costs

The processing of your order will begin as soon as your payment is confirmed and it will be shipped within 24 and 48 hours (excluding weekends, public holidays or busy periods, such as sales or private sales). La Poste is then responsible for delivering your parcel to the address chosen during the purchase process within 48 hours. For delivery by Chronopost, all orders placed between Monday morning and Friday 3 pm will be delivered on the following day to the address of your choice. For all orders placed between Friday 3 pm and Monday morning, parcels will be delivered before 1 pm on the following Tuesday.


Shipping costs:

Shipping costs pick up in store : free

Shipping costs Mondial Relay, France, Belgium and Luxembourg: free

Shipping costs So Colissimo, France (excluding periods when free shipping is offered): €5 (including tax) - free from €80 of purchase

Shipping costs Mondial Relay, Spain: €5 (including tax)

Shipping costs So Colissimo, Belgium (excluding periods when free shipping is offered): €7 (including tax)

Shipping costs Chronopost, France and Belgium (excluding periods when free shipping is offered): €10 (including tax)

 


 Order tracking

You can see your purchasing history in "My Orders" in the "My Account" tab. Then you can track your order at any time using the Colissimo, Mondial Relay or Chronopost tracking tool. You can check the status of your order for 30 days after dispatch.

Contact us : 09 69 32 70 77

From Monday to Friday from 10am to 1pm and from 2pm to 5pm excluding public holidays

Mellow Yellow is a brand of colourful shoes and accessories, full of humour, which plays with trends and remains in tune with the times. Mellow Yellow's models are at the forefront of fashion but have been redesigned to be accessible and worn by everyone. They combine trend, comfort and femininity at affordable prices. Designers create creative models in their collections where boots, wedges, richelieux, boots, derbies, flip flops, sandals, spartans or sneakers mix according to the seasons. Indeed, the brand that has built its reputation around the "playful ballerina", now offers models for every moment of the day, for all styles and all ages, from the heeled moccasin to the crazy boots, through the classic court shoe. Mellow Yellow regularly invites creators to imagine capsule collections that create the event. The brand also offers bags, pouches, belts and scarves in the same pop and preppy style that has made it successful all over the world.



Protection of personal data

In accordance with the French Data Protection Act of 6 January 1978, and the General Data Protection Regulations (EU Regulation 2016/679 of 27 April 2016), Mellow Yellow processes the personal data of its customers and prospects, as part of its activities to sell shoes, leather goods, accessories and clothing, and to manage the customer and prospect base through segmentation, prospecting, loyalty and communication by email or SMS. The Client or Prospect has a right of access and rectification of the data concerning him/her, and may also exercise his/her right to erase or forget, as well as his/her right to object or to be portable. For any request, simply write to Mellow Yellow / customer service - 6 rue de l'Amiral de Coligny 75001 Paris, or by email at : [email protected] Any Customer or Prospect has the right to file a complaint with the competent supervisory authority (in France, this is the CNIL) concerning the processing of his personal data.